Refund policy
Customer Service:
Your order is as important to us as it is to you. Our in-house Sales Representatives will be happy to assist you with any queries or other issues relating to your order. Please email us at help@problend.com or call us at 1-(480) 219-9892 during business hours 9 am-4 pm Arizona Time M-F, and a representative will be in touch with you. All queries are answered in the order in which they are received, and as a result, delays occur from time to time. Requests made outside of the standard weekday business hours will be addressed as soon as possible.
How to return an item:
Our return policy only applies to products purchased directly from our website. Your item must be in its original unused or unopened condition to be returned unless there is a manufacturer defect. *You must return the item within 30 days of your purchase.
Our Return Process:
- Pack up the item you’re returning. Include a signed letter stating the reason for your return and the original receipt received upon initial delivery. Attach return label on the package.
- Mail your returned item to (Buyer does pay for return shipping) Pro Blend, 1710 N Higley Rd #106, Mesa , AZ 85205. Include in your package a signed letter stating the reason for your return and the original receipt.
- Please email help@problend.com to request a refund.
Return Exceptions:
Items cannot be returned if they are opened. Merchandise that has been worn, used, opened, or altered will not be accepted for return or exchange.
Exchanges:
Exchanges of any of product, regardless where they are purchased from must be within 30 days of your purchase due to a manufacturer defect. Pro Blend Nutrition is responsible to decide what products are eligible for exchange due to a manufacturer defect. Please email help@problend.com with your proof of purchase, lot # and expiration date (found on the back of the bag) and description of the defect.
Item returns may be subject to a 15% restocking fee when they are considered non-defective.